These Terms and Conditions govern the provision of cleaning services by Next Level Cleaning Services (Next Level Cleaning Services PTY LTD) to clients in New South Wales, Australia. By requesting or booking a service, you agree to these terms.
1. Quotes and bookings
All quotes are free and provided without obligation. A booking is confirmed once we have communicated confirmation to you by phone or email. Quotes are based on the information provided at the time of request - if the scope changes, the price may be adjusted.
2. Access to property
You must ensure our team has safe and unobstructed access to all areas to be cleaned on the agreed date. If access cannot be arranged, the booking may need to be rescheduled.
3. Cancellations and rescheduling
[[PLACEHOLDER: notice period and any fee - e.g. "Cancellations or reschedules must be made at least X hours/days in advance. Cancellations with less than X hours notice may incur a cancellation fee of $X."]]
4. Payment
[[PLACEHOLDER: payment terms - e.g. payment on completion, accepted methods, invoice terms]]
5. What is excluded
Our services do not include:
- Removal or handling of hazardous materials (asbestos, chemicals, biohazards)
- Cleaning at heights above [[PLACEHOLDER: confirm safe working height limit]] without specific agreement
- Outdoor areas beyond what is specified in the service description
- Repair of damage pre-existing before the clean
6. Pets
Please advise us at booking if you have pets. Our team will take reasonable care around animals. We ask that pets be secured or removed from areas being cleaned where practical to ensure the safety of both the animal and our team.
7. Damage and breakage
We take great care when cleaning your property. Any damage or breakage must be reported to us within [[PLACEHOLDER: confirm reporting window, e.g. 24 hours]] of the clean being completed. We will not accept liability for damage reported after this period, or for items that were already damaged or fragile before the clean.
8. Satisfaction policy
[[PLACEHOLDER: confirm whether a re-clean or return visit is offered, and under what conditions]]
9. End of lease / bond cleaning
We do not provide a bond guarantee. Our end-of-lease clean is a thorough professional clean designed to leave the property in excellent condition. Bond refund outcomes are determined by your landlord or agent and depend on factors beyond the cleaning alone.
10. Consumer law
Nothing in these terms excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Our services come with statutory guarantees that cannot be excluded.
11. Liability
To the extent permitted by law, our liability to you is limited to re-supplying the relevant service or paying the cost of having the service re-supplied. We are not liable for any indirect, special or consequential loss.
12. Governing law
These terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the jurisdiction of the courts of New South Wales.
13. Contact
Questions about these terms? Contact us at info@nextlevelcleans.com.au or 0422 723 311.