This Privacy Policy describes how Next Level Cleaning Services (Next Level Cleaning Services PTY LTD) ("we", "us", "our") collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We collect personal information you provide when you:
- Submit a quote request via our website forms
- Contact us by phone, email or social media
The information collected may include your name, phone number, email address, suburb or postcode, property type, and any details about your cleaning requirements.
2. Why we collect it
We collect your personal information to:
- Respond to your quote request or inquiry
- Schedule and confirm cleaning services
- Contact you about your booking or query
We do not use your information for any purpose beyond what you provided it for without your consent.
3. How we store it
Quote form submissions are sent to us by email via our web hosting provider. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We retain your information for as long as needed to provide the service and meet any legal obligations, then securely delete it.
4. Who we share it with
We do not sell, rent or trade your personal information to third parties. Your information is only shared with service providers strictly needed to operate our business (such as our email provider). These providers are required to protect your information consistently with this policy.
5. Email communications
Quote submissions are processed by our hosting provider's email service. If you receive a confirmation email after submitting a form, you may reply to that email to contact us directly.
6. Cookies and analytics
Our website currently does not use cookies or third-party analytics services. If this changes, this policy will be updated and a notice added to the site.
7. Access and correction
You have the right to request access to the personal information we hold about you and to request that any inaccurate information be corrected. To make a request, contact us at:
- Email: info@nextlevelcleans.com.au
- Phone: 0422 723 311
We will respond within a reasonable time and in accordance with the APPs.
8. Complaints
If you believe we have not complied with the Australian Privacy Principles, please contact us in the first instance. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
9. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be published on this page with the date it was last updated.
10. Contact us
For any privacy-related questions, contact us at info@nextlevelcleans.com.au or call 0422 723 311.